SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stretcher rozmiae XS/S II dress in size M lies perfectly
Super quality, recommend. I have 164 cm tall, usually I Wear S or M. Zamówiłam L and lies super.
Dress is high quality. Usually I wear size 38 and here zamówiłam L. Obawiałam up to was not opięty for pośladkach and size L is perfect. Colors more wpadają in Tony green than blue, I will up nicely komponowały with opaloną skin.
Everything came to my mother, like
Thanks to the store for the attentiveness. I recommend the seller.
I wear standard size M, I 174cm tall. Up strange but costume is too long and the wide in bust. Some rework and will be OK. General recommend
Before St. Petersburg for a month delivered. Swimsuit like it, 46 Dew L came up perfectly.
The size L came back to back on the parameters 90/68/98. Who has a little more, take the following size. Especially back-to-back on growth, although I'm not too high 166 cm. Swimsuit is happy, the quality is good, I will be happy to wear it in the pool.
Lovely swimsuit) sat perfectly!
Super cute. Good quality. Fits small though, so size up one or two sizes.
The order came quickly enough. The quality is excellent, everything fit perfectly. Thank you. I recommend.
Chic swimsuit excellent quality!! Of course not yet tried either on the sea or in the pool .. But the sensations are very high quality sewn, the seams are even, the model is interesting .. small! I took L relying on reviews and recommendations .. and did not regret it!! Where the legs of the swimsuit is very tight. but this is probably my feature of fat cast)) Russian size wear 44 .. :)
Chic swimsuit! Waited 2 months and it was worth it. Very high quality thing, lined and with cups. I was afraid that it would be short, so 42 size took L, a bit too big at the waist, but nothing presses. You can take on the big chest.
Swimsuit cool. Waiting for him to walk. Approached the rose.50. Chest big
Same as picture. Fast delivery. Recommend.
As in the picture, the quality is excellent! Delivery to Kiev a little less than a month
Fast delivery, very cute excellent quality
I liked it. As in the photo. Size fits
Dress live wyglada so as the pictures store. IN fact has a touch of żywszy color. Dress very carefully uszyty. Shipment came very fast in about 2 weeks. Highly recommend
Product quality is very good, fast delivery
Great swimsuit! At 96-76-96 excellent, growth 165. It took 2 weeks to Moscow! Thank you!
The fabric is smooth, very pleasant. Beautiful color.
Swimsuit is very beautiful and super quality, bought a swimsuit with flowers, the store mistakenly sent a striped swimsuit, wrote the seller, the seller immediately on the second day sent a new swimsuit with flowers, delivery is very fast, swimsuit really liked my size 50-52 swimsuit looks very good. The seller is very good and responsible, will always solve any question if arises during the purchase. Thank you very much to the seller. Swimsuit to buy I recommend.
Excelente
Priyshov to finish the spvidko. Rosemir m vpritik. I'm good.