SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Obser goes very good quality for a height 150 chest 95 waist 68 hip 105 size M goes well Thanks to the store
Perfect item
Wonderful bikini
I have EU size 36/XS...ordered size S: fit perfect
Very good the material and design, I loved it
Order to Arkhangelsk reached in 2 weeks, very quickly! Swimsuit liked, sat well. On the swimming trunks, the ties tied tight, in the chest a little large (own size 70a), but due to the shape imperceptible. Perhaps in the area of the fastener a little ears to sit more tightly. In general, very satisfied!
All perfect. SIZE The agrees (I wear XS/s). Color less intensive
Thank you! Swimsuit of good quality, beautiful!
Swimsuit did not come, the store returned the money
Swimsuit Super all as in the photo, the store recommend, came quickly.
ok
Size S compliant
Beautiful very and good quality. But the bodice a little taste because of this is lost in appearance. Cups should be slightly wider to sew from each other. Upset. Panties will have to another swimsuit to settle
Thanks to the store, the size S corresponds to the Russian, the color is bright as in the picture, definitely recommend
Delivery took 20 days to the Altai territory. I chose on the basis of what Estimated date the store indicated in the description of the goods. And he did not cheat, the parcel came exactly on the day that was declared that very well-had time to pick up and went on vacation. There are no complaints about the quality. All as in the description. I recommend
Quality is good
Excellent swimsuit, at its 46-48 took HL, the strings are adjustable, to the body is pleasant. The color is more blue than turquoise. the store answers questions, with the size helped. Thank You
For the summer bought 6 swimsuits from this store. Come quickly and the quality is good we have similar in the season at times more expensive.
I am very satisfied with the product. Size perfect.
Swimsuit super. Everything is perfect
I took M, panties with a high fit were too big, and up a little too small (our size wear 44. Quality is good, the swimsuit itself liked, track is tracked, delivery is fast.
I order a second swimsuit from this store. Very satisfied and happy). Excellent material, bright and rich color! There were no problems with delivery. The product corresponds to the description and pictures! I ordered the size S (my parameters are 87-67-89). I recommend.
nice product, size ok
I ordered the size s for my parameters 88-58-89, the bottom sat perfectly, in the chest only-only, but not small. The quality is excellent, the color is bright as in the photo. Order to Moscow came for 2,5 weeks
This model I take for the third time, in different colors. In past times I took L, to the Russian 46. Was just in the chest a little loose, but not critical. This time I lost weight to 44 and decided to take M (the old one is already too big). In general, the difference between the sizes is decent. Swimsuit sits like a glove, but without stock. Of the shortcomings-did not like the clasp behind, uncomfortable (for some reason, all three swimsuits it is different).