SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is exactly like in optsenia. The order came for a month.
Swimsuit of excellent quality, but unfortunately, the top was not enough, although the swimsuit size m of this store is right for me perfectly fit.
I normally wear a M and that’s what I ordered, and it fits fine! I feel like it’s true to size!
The size approached, as in the photo, quality!
Very nice. Size is very good :) I like it
Bright, cool swimsuit. Size s sat very well! I advise everyone the store.
Very fast delivery, super bikini, very good workmanship. Recommend
I ordered XL for parameters 95/70/103 (bra 80D). The bottom is a bit too big (it's understandable), I sewed it 4 cm from below, top-back. The central ribbons were taken up by 4 cm from the original position, so it looks much better and the chest does not fall out (still the design is designed for 1-2 size. And so the colors are bright, the threads do not stick out, for their price a beautiful swimsuit. (Only went almost 2 months because of the sale by 11.11)
Hermoso
It's just like the picture.. Excellent
Excellent product and very good service
Gorgeous swimsuit! Quality at the highest level, delivery is fast. I'm very happy
The quality is super, I'm delighted, in size!
Very nice
Dimensional mesh corresponds, the quality is magnificent, all seams are made neatly, the fabric is pleasantly dense. It came packed in a branded package.
Really great.
All right, CLAS.
Everything is super! Sizes match table
Swimsuits-bomb!!! Material, quality of execution, design, colors-all at the highest level!!! I looked after 3 swimsuits in this store, I could not make a choice, so I bought everything)))). And very very satisfied. Thanks to the store for the quality goods! Recommend!!!
Great swimsuit! Came for two and a half weeks. I took the size s on the parameters 89-67-92, came up. The only question about straps on the top is they are a little long, but this is not a problem, I will shorten if desired. And for some reason the triangles are sewn to the base-their mobility would have solved the question with straps
Good quality! Vivid colors and nice fabric! Highly recommended
The quality is excellent, the coloring as in the photo, corresponds to the size. The bottom sat perfectly, and the top for size 3 and above as it does not look, the chest is not fixed, the straps are very thin, do not hold, i will look separately for the top to a wonderful bikini.
Excellent quality, i love it!
The quality is excellent. The seams are even, the threads do not stick out. Delivery is fast. Color rich. Cloth is dense. I ordered from this store another swimsuit!
Super quality swimsuit