We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very quickly! Ordered 44 size, at 43,5 perfectly fit.
9 Feb 2020 23:24
25 Jan 2020 11:39
Beach shoes correspond to the description, the quality corresponds to the price. You need to be careful in choosing the size, my wife has 36 size, for the first time took white shoes and taking into account the reviews ordered 37 size-lay on the foot perfectly, and for the second time, ordered black shoes, again 37 size, but this time the shoes were a bit too big as 36,5. So choose the size of that more lottery. And the rest is fine.
26 Nov 2019 00:01
Excellent swimming sneakers, but I was wrong with the Resmer (do not listen to anyone take the size in size, 36 took 37, turned out to be bolshevaty, you have to order others. Quality and delivery is excellent
30 Aug 2019 10:44
Class Shoes good Shipping fast
15 Jul 2019 03:34
Good shoes, my wife really liked. Quality corresponds to the description.
2 Jul 2019 13:20
I ordered 2 pairs of blue and white. In less than a month. They would have come sooner if it hadn't been for our local mail, sorting a few days back and forth. Packed in zipper bags-convenient. There is a slight smell, will fade. White seemed a little more spacious, although the size took the same. Very satisfied with both the store and the order)
10 Jun 2019 02:10
Very cool. Quality is super. Delivery promptly. I recommend the store :)
4 Jun 2019 12:44
Alles great, thank you
3 Jun 2019 08:53
Wide. But they do not fly off their feet.
6 May 2019 12:39
Super sneakers. At 36 size and a wide leg took 37, came up perfectly. Lightweight and comfortable. The order arrived quickly.
22 Apr 2019 04:01
Good shoes, light, very comfortable. No foreign smell. Go size in size. Let's see how long it will last
16 Apr 2019 03:59
28 Mar 2019 10:24
I wrote 41 size, it turned out a little too big. It was necessary to write 40 size.
28 Mar 2019 06:25
Thank you store!!!!! Very light, the leg is comfortable.