We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, but the store sent the swimsuit again! Quality was satisfied!
12 Feb 2020 19:17
I love it very much
8 Feb 2020 16:52
22 Jan 2020 19:02
All that ordered 11.11.2019 did not come. The money was returned.
9 Jan 2020 10:06
Better than in pictures I love him
4 Jan 2020 07:37
Swimsuit is very high quality, looks great. At its size 102-88-110 and height 174 cm took 2XL. Approached normally. I wonder how it will look in wet form... I recommend the product.
22 Dec 2019 05:27
texture is very good. it fits well.
11 Dec 2019 21:20
Hello. The product corresponds to the description, the size is the size grid. The colors are bright, as in the photo. Sewn qualitatively. Seller recommend. On vacation I will check for quality and I think it is necessary to order another one. The goods ordered 11.11.19, received 11.12.19.
9 Dec 2019 04:00
Very good swimsuit! Probably this is my best purchase on Ali. I bought for 709 rubles, I will buy in another color.
24 Nov 2019 09:39
This swimsuite is perfect :)))
14 Nov 2019 03:40
Very good garment quality. He arrived in Lima in three weeks. Oh, great.
8 Nov 2019 03:03
Cute n sexy. Love it. Great communication with store
24 Sep 2019 23:48
The quality of the swimsuit and excellent I recommend the store and super and my help a lot for my question ordered this swimsuit super thank you
18 Aug 2019 07:08
I order M at 46 size approached. swimsuit is excellent quality,well sewn ,without foreign smell,I am happy.
15 Aug 2019 02:38
5 Aug 2019 04:51
Loved! Beautiful ~have 1,65 and 70 kg, was actually arrived in 10 days.