We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic my husband loves them
Very excellent as normal for daily use and recommended
Excellent service. Thanks
Excellent slippers, the sole keeps well on wear, poleouritan like. i take the second because the first pair related to two seasons and my dog decided that it's time to buy new ones and took yes gnawed. She liked the skin soft. Delivery is fast. Thank you!
Very fast shipping, only 12 days. Communication with the store is very good, solving any doubts. The description made in the image equal to reality. The sole is polyfur and the top is leather. The blue color is the most beautiful. Fully recommended
Very beautiful, arrived before delivery date, is in perfect condition! Very good product!
Received after 2 month. Best quality nice slippers
This is as I thought about. Happy for the purchase.
ευχαριστω πολυ,καλο προιον και γρηγορη αποστολη. ελπιζω να συνεργαστουμε ξανα. thank you very much, good product and fast shipment. We hope to cooperate again.
Ok. took on his 43 size 10, slightly small
3 weeks in europe, good :)
Everything is fine! Packed very well.
Very good tough and arrived in just time
goods as described, fast delivery
Corresponds to the description and dimension grid. Strong smell of rubber (soles)
A little fair, i recommend ordering a number more since it doesn't match the right number
Delivery to minsk 2 weeks. The store is well done, packed as an expensive gadget in an inflatable bag. Nothing was wrinkled. The goods are super. On the leg as cast, the size corresponds to the table in cm. Slightly weighted outsole, even like polyurethane The seller put another small gift.
Thank you very much for the professional, fast service, and perfect product quality, recommend anyone to buy with you, I am very satisfied with the service, continued to buy with you
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!