SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. On our 50 came 2XL. the fabric is good, and sewing too.
ok
Swimsuit is happy.
Swimsuit is good, the fabric is dense, ordered for a smaller size, came up perfectly
Everything is fine!!!! Well done, worked quickly and quickly. Very satisfied. Inside the parcel was a surprise in the form of a chain with a pendant, it was very nice. Swimsuit Super!!!!!
Great swimsuit. Quality is very good.
At 56 ordered 5 x L. I will write later. i came quickly
Thanks to the store for the gift, very nice. Swimsuit fit in size.
Thank you for the gift, a chain with a pearl.
Came quickly. The size approached. Great product.
very very good even came with small gift...
Swimsuit super quality! but very long delivery to Surgut. (ordered a swimsuit on January 8 came on February 27, 2020. OG 122 and OB 123 height 158 size 4XL well sat freely, not where does not pull. all norms! 4 for long delivery. but, still the store thanks for sending given that they have Ng 10 days.
This swimsuit is the second in the account ordered from this store!
The quality is normal in my 52nd ordered XXL came up. In the package there was a gift, thanks to the store.
Swimsuit as in the photo, the quality is good, the seams are even. In Russian 48-50 size ordered XL, approached as it should (if closer to 48 Russian size can take L size, TK stretches well). Many thanks to the store for the gift, the seller notified about the location of the goods (she did not track), delivery 3 weeks. I recommend buying from this seller.
Swimsuit of good quality. Delivery in the specified time. At my height of 160 slightly = slightly too long. Did not indicate with the size. On the Russian 50-52 and the growth of 160 it is necessary to take XL/
Very beautiful swimsuit. At OG 105, OB 102, came up well. It is sewn qualitatively, odorless and protruding threads. On the body looks charming. Delivery to Moscow about a month. Thank you to the store.
Cool swimsuit!
Swimsuit of good quality. Came to Russian 50 size. The store put a gift, a chain with a pendant, very nice. Thank you!
Cool swimsuit. just like in the photo. i will buy only from this store. thank you very much.
Quality is excellent, also for such money! 612 rub!! But 3XL-for a full 56, no less-I will adjust and re-order (
It is very beautiful!!!
O K !!!
Great swimsuit, made
The size is very large.