SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Good quality!
Very large size
Great quality! Perfect fit -TTS.
I get everything perfect sooner than expected
good quality, fast delivery
Good product
Item as described
Excellent quality and calce
Gorgeous! Better than in picture, quality fabric, plus size matching: riacquistero' again! store recommended
Delivery is very fast, the quality is perfect, everything matches the size table! I'm completely delighted also for such money!
Great fabric very good quality! size are normal
good
Swimsuit very high quality
A little to big, but I'll make it my size.
Swimsuit is good, too big, you could order a smaller size.
The quality is good, the color as in the photo, the size matches, the straps are really long.
Delivery lightning. 11.11 ordered, 29.11 took in the mail. Swimsuit Super, 2XL perfectly sat on 52-54 big chest
Swimsuit is excellent) the truth is a little wrong for my height, and a little wrong with the size (my parameters are height 175, OG 108, OT 88, OB 110), you could take more). However, the quality is super. Seller recommend. Came quickly.
Delivery is fast. Quality is good. The sizes are Russian. 3XL at 58 рос. With tummy and big breast is excellent, even a little loose. I recommend.
Everything is super! Sizes match table
I'm pretty happy with this. I coul dof went down a size but its sometimes hard to tell since I'm big in the chest 14/16 40DDD. Its true it is very low in the front and back. I think I may detach the straps and shorten them a bit since there's not a way to tighten them. Other than that I really like it. Great quality.
Excellent material
Very good, fast delivery, reliable packaging. I recommend) Thank you :)
I came, but with the size was wrong, it turned out to be great, i had to sew hard, took 3 x l, my size is russian 50. I sewed a little in front and shortened the straps, pulled out the cups, without them i like it more))
I loved it. The store advise me the size and fits perfect! As in the photos, good quality