SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is perfect.
Synthetics are pleasant, if you can so Express)) sewn without marriage, the strips are clear. Size almost free at 50-52
is nice
I wear size m/l and I ordered it L, a little fair, yes out xl would be perfect! I got a lot of compliments when I wore it.
Cool blouse, the material is pleasant to the body
Soft as silk, beautiful and nice to wear
Everything OK.
Excellent
Blouse is good, delivery of a month and a half
Excellent blouse, all as in the description. At 48R height 173 came up. Came quickly.
At OG 100 cm XXL came well, sits freely. The fabric is thin, light. Of the minuses-the loop on the left sleeve was not cut.
The shirt is light, the fabric is pleasant to the body, thin. On TG 100 cm XXL came up perfectly. Does not press, sits freely. For the summer just right
Amazing blouse:)
Nice blouses, synthetics, of course, but look very even respectable. Sizes S (orange and red strip) and M (green with flowers and stripes dark) are almost not different-on the shoulders are the same, the sleeve is long. Thank you store!
The size approached, the fabric is pleasant. A little delayed delivery due to the Chinese New Year.
Shirts are super, I order a second time, other colors, the track was tracked, everything came pretty quickly. I recommend the store, and I recommend the shirts.
Shirt is gone, I'm delighted, class!!! for a long time I wanted Voila, she is with me. I did not expect that the quality will exceed all expectations, though there were threads, not critical, for this I will not shoot a star! delivery of 1.5 months, long exhausted in anticipation. I will order more. store recommend!!!
Fast shipping
Very beautiful perfect fit
bonito
Very well thanks to the store a warm greeting, that was what I expected, A hug for everyone and happy new year, Teresa,
Very well thanks to the store a warm greeting, it was what I expected, but a, little Big, a hug for everyone and happy new year, Teresa,
Super, I advise everyone!
The size of the blouse came up, sits well, but the material is not very
Nice casual blouse. Stitched well, the seams are processed, the threads do not stick out. On Saoi 46 took XL, slightly free. Perhaps I will order more, in a different color.