SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great swimsuit. The seams are even. But the height of 175 size m is too small
Swimsuit of excellent quality! very effective! Fire!!!! All as in the photo. Goes size in size, very well hides the tummy. Girls-order without thinking, I advise!!!!
the swimsuit is perfect, the size fit me. delivery is fast, the store is very polite, answered all questions, help with size. I will order more
Swimsuit is good, corresponds to the description and picture. On height 165 size S along the length back to back! I would know, I would take more on the size.
The track was written by another. The parcel hung at the post office for a week... Got a passport. Swimsuit norms.
Beautiful! Bright colors such as the photo
Sent immediately, came quickly, the quality is good.
Dress great recommend all as the description
A good quality swimsuit, for height 175 is quite a little too small, but not critical, does not press
good quality, fast shipping. feeling tight. planning to by more from this store. tnx
It is of good quality, the top has hulls and it is lace at the back. The pattern is nice even if a little bigger than the model. Strongly fitting.
охуительно
Just wow. Price and quality ratio is perfect. Im 171cm 92/75/92 57kg M super
Shipping 10 days! Perfectly sewn, perfectly sits on the figure. All seams are processed qualitatively, the material is dense.
Swimsuit went more than 2 months .... I ordered for vacation, but unfortunately I did not have time to come... I wrote to the store and opened the dispute, in the end they answered me pretty quickly, we solved the problem, the swimsuit came. I'm delighted!!! He's very beautiful! Qualitatively sewed! I will still order from this seller!!!! Thank You
A wonderful swimsuit, fully corresponds to the description, the fabric is beautiful, stretches moderately. On the parameters 83-60-92 ordered the size S, sat well, in the chest slightly bolshevat, but behind you can adjust this problem. Arrived 2 weeks after the order.
Expectacular. I love it, really beautiful
Beautiful bathing suits! Excellent quality and very fast shipping! Thank you!
Sent not the size, but promptly.
nice and bright swimsuit. good quality, looks nice on the body
Fast delivery and bathing suit is beautiful
Swimsuit Super, did not even expect that it will sit so well, looks chic and expensive))
Beautiful Bathing dress
Very nice, just like the picture
Very beautiful swimsuit, sits well, comfortable. I can recommend. Size S. My height is 160, I think that a maximum of 170, the rest will be uncomfortable. Thanks to store for fast shipping and good quality!