SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Malomrki. The size should be taken more.
Slippers are good, I advise everyone, but there is one remark. I always ordered on ibey on the Russian size 41, European 42 US size 9 and always perfectly suited. here I ordered size 10, I advise buying size 11, plus my foot is full medium, here the slippers are slightly narrow. for this you need to buy one size larger, then it will be good. and so everything is fine
Size 11 coincides with the Russian 44-45, on the foot of 29 cm it would be possible to another couple of millimeters, but not critical, on such a foot shoes do not happen to all stores. I think in a day or two slippers will sit on the leg. Very comfortable, comfortable. How will the time show.
Excellent and shipping and sneakers.
LOVE these slides !!!!!!!
Sneakers fire! With a View grandmother's option, you will not go to the disco, but very comfortable! Despite the fact that the hole in the legs is very cozy. Took on the size more, came just right. I hope enough for a long time.
Very good slippers
Very good
Very good shoes for men. Thank you.
Thank you store! The goods are delivered quickly. Normal slippers. I do not know how much will be worn.
Slippers are comfortable, the size is the same.
Not the first time I buy. Better not yet.
Well, thank you.
Is under size
Very pleased with quality of slippers. Accurate photo and description.
Received satisfied thanks
Arrived before due date... comfortable.... recommend...
Good slippers, feet in them do not sweat, but at the same time warm even on a bare leg. The only narrow, warm socks in winter will be problematic.
Beautiful, comfortable, pleasant to wear. In a word super. Fast shipping.
Very beautiful and comfortable.I recommend.
Sneakers are very good. Quickly made.
Hi I these slip-on I received one size 42-43 a second rozmiar44-45 I request abyście you dosłali me such same numbers after one of each pair. Thank you very much for your understanding. Yours
Everything went well. Slippers are good. Seller recommend.
It is worth ordering on size more
Perfect. Fast delivery. The size fits well. They are very light to wear.