SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PERFECT!!! PERFECT!!! PERFECT!!!
very accurate.its very comfy and light weight when u use.super like it.recommend the store.thanks
Received after 2 weeks, very comfortable, soft sandals. at 39 size ordered 40, came up perfectly, the foot of medium fullness, very full will not go. thank you very much, very satisfied, i hope that the quality does not shake!
Very fine material,
Very fast delivery store well done
From the moment of order and delivery to my post office, in mo, it was exactly a month. This is the third order in this store. Before that, i ordered home shoes, everything was fine, so i ordered two positions at the sale. The parcel was tracked all the way. Excellent quality shoes. I really liked it. Soft and comfortable. My leg is narrow, came up perfectly. I chose the size grid, everything corresponds. With mom we have one size, but she has a leg of medium fullness, they did not fit her fullness. On the leg look very neat. I really liked it. I recommend the product and the store.
Shoes comfortable, soft.
Sandals are just super, soft, light! On the leg look great! I think it's much better than in the photo. Color apricot, i'm just delighted! Almost merge with the skin color. This is for those who do not like sharp contrasts. i was approached perfectly! Go size in size. I recommend taking clearly the size of the foot, in any case not less. Delivery month, to the territory of russia arrived two weeks after the order. And here oops, and may holidays! Seller recommend!!! Packed perfectly, in a paper bag on the umbilical cord, nowhere wrinkled.
Liked, comfortable
Cute little shoe for the summer. Fits snugly. I do have a size bigger taken. Normally I have size 40. This in size 41 taken. Good to my feeling listened. 18-04 ordered. 30-04 within. Let the summer but come. I am quite happy with it. Thanks store! Top Service!
Good, but i could be b and a bigger size. But it will come down...
Thank you very much!! Excellent quality!!! And so so comfortable. Wonderful store :) I ordered the sandals on February 20 2019 and I received them today, March 14th 2019 less than 1 month!!! Amazing service !!!!
I love them. The shoes are just right an awesome fit at my correct shoe size. Must order more