SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Good quality
Thank you for the goods! Everything came in two weeks. I recommend
Quality is good. At a height of 165 cm. In tension
Came to Latvia very quickly-~ 2 weeks. The swimsuit is excellent, and the quality of tailoring and how it sits. It's a pity that it's not enough, but it's my fault. All right, I advise everyone!
The quality is very good, but with the size is a little not guessed, the parameters og115, from 98, ob108-the bottom is good, the waist is narrow, the cups are too small, but even the chest is tolerable, and at the waist, and just above, there is a seam, crash ugly, delivery days 35
Everything is fine
Krasivii, no k sozaleniju bolsoi.
very quick delivery happy with swimsuit just slightly different but still happy
All Super
Delivery in the week, quality is good
Swimsuit of good quality, before Krasnoyarsk the parcel was 7 weeks. Thank you.
cook. so big 160/53
Great swimsuit. Came up perfectly. By 170 growth is normal
Great swimsuit!!! The quality is excellent, the seams are even, both outside and inside everything is perfectly stitched. My height 164 swimsuit chose in size S, a little I would like it longer, but straight to cm maximum, because this is not a critical remark) cups comfortable without a large pushap effect.
Cute swimsuit! The quality is excellent, there is nothing to complain about. With the store did not communicate, the size chose according to the reviews, for which all thank you very much. So, on the parameters 106-85-113 cm (Cup C-D), the size L sat wonderfully. And most importantly came up to a height of 168 cm! But higher girls do not recommend, as the swimsuit stretches well in width, but not in length. Delivery to Moscow was more than ever long, almost two months. Thank the seller for the good goods and work!
On the growth of 160 s-Ka village is ideal, who will have a higher growth will be short
Chic swimsuit-color, quality of fabric and tailoring. The size approached. The order came pretty quickly. Seller thanks!
Excellent swimsuit, delivery just over two weeks
My wife liked it!
On the size 44 Russian was a large swimsuit, ordered S. quality of course excellent, the style is beautiful, but the size had to be taken less if it turned out to be an ear
Perfect I like it so much,reccomended
The store thanks and 5 stars with the size guessed on the Russian 46 approached S
Normal
Great swimsuit!