SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful! I arrive long before expected
Not bad
Came well packed, corresponds exactly as the picture, the size was well, but if m would be better. But am happy with the fact. Thank you
I'm a UK 16 and XXL fits beautifully. Super quick delivery (within 2 weeks). Lovely quality, highly recommended:)
Swimsuit is very cool! Ordered m for parameters: 90/70/103, height 170. Perfect. Do not pull like a string and do not hang anywhere. Superrr!!! The color is slightly lighter than the main background than in the photo. And so bright and beautiful
Great product. Recommend :)
Super recommended i arrive sooner than expected the material is super good
Perfect!!!!
Perfect
Swimsuit is great! Very beautifully sits, of good quality. Unfortunately a little lost with the size, i think it was necessary to take a smaller size. Came quickly.
Good only great
the product arive so fast and good quality, nice colors
Perfect size and everything. Very good quality
Very good quality for me I find it just big I should have taken a size below I put XL swimsuit or see l I took an XXL
Swimsuit perfectly fit) satisfied with all 100%
Delivery to mo took 20 days, the track was tracked throughout the way. I ordered for my mother-in-law, she is delighted. Wears russian 48 size, swimsuit xl was a little loose, but it is comfortable. The quality of the swimsuit is just perfect. Ordered black with color top, she refused to take pictures))
Great swimsuit.
Very nice I recommend
Very beautiful swimsuit. Looks just super. Swim a little uncomfortable because of the big shuttlecock. And walking is what you need. On top to wear a white skirt, and you can walk around the city, on the resort city. The size ideally approached my 48.
Very good product quality and super fast shipping :)
Very fast delivered. Perfect.,thanks for the nice swimsuit .The first one was too big
❤
At a height of 160 cm, the weight of 69 kg came up perfectly. Thank You
Very cute fit tts looks just like the picture
Nice,but too big. I am 75 kg.165cm