SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bright, beautiful swimsuit
Thank you very much. Quality at altitude! I order this swimsuit already 3 times)))
Great swimsuit
Rapid delivery, 9 days!!
Everything is fine, my wife likes
The goods are quality, delivered on time. Seller recommend. Product quality, delivered on time. I recommend the store.
Ordered second time. Fits perfectly!
The goods went for a long time. Swimsuit big chest does not hold. Swimsuit is good.
Swimsuit for 5 + on top 75A and about 103 XL just right. The material is dense, cups are inserted in the bodice. Purchase is satisfied
Dimensional mesh is excellent. The size approached. The coloring as well as the others is not symmetrical on the top of the swimsuit. As they say, the function does not affect. The quality of the seams is quite acceptable. Bows red are not functional. I'll hope that at least they do not shed. If I write an additional comment
Arrived to Canada in 21 days from the order date. I hope they will fit my daughter well.
It's cool! Already the second swimsuit I order. Sits perfectly! Panties with a low fit. To Moscow in 3 weeks.
Swimsuit is good, quality too, tight
Excellent swimsuit on a small chest. Just like in the photo. All sewn qualitatively. The order was tracked. Came quickly. In two weeks. Seller recommend
The tights are small I'm size m and I stay very fair
This model I take for the second time. Well sits on the big chest. But this time the stain is on white. Not deadly, but not pleasing.
Delivery 2 weeks. Swimsuit Super, quality is good. There are inserts in the cups. The float has an inner lining. (two-layer). My parameters are 88-70-90. I took the size of M. Chest is fine. Melting is too small. I recommend.
In Moscow region sent in 2 weeks. Everything is fine, I like it.
Excellent material, size, exact design to the photo. Very fast shipping
ok
Shipping fast Everything went well on the R. 48-50
Great swimsuit. The quality is very good, dense. But panties are not on the strings, ties for beauty. It came to Moscow time in less than a month.
nice swimwear and fast delivery
Great swimsuit.
Very good quality. Sizes don't come too big. I use m and i ordered l. it's great.