We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
22 May 2021 07:59
Conform to the description
19 May 2021 13:19
16 May 2021 09:43
The goods came damaged, it was scratched in all the glass, I immediately wrote to the store. The seller replied immediately. The seller offered me different solutions to the problem: a big discount on the future item, send me the same glasses or open a dispute to refund the money. I first met such a responsive seller, I rewrote with him for 2 weeks and every time he answered me. I decided to open a dispute to pay back and the dispute was closed in 30 minutes in my favor. From all this situation, I can conclude that this is an honest responsible seller. Now I'm thinking about buying a new one from him. Thank you very much to the seller for such patience and attention to my problem. I would like to put not 5, but 10 stars.
14 May 2021 06:58
All is OK!
13 May 2021 03:38
30 Apr 2021 05:56
Everything is fine, it came quickly
30 Apr 2021 05:08
Zamovlennyam Duge zadoveniy good vibir for nevisoku reception, I recommend!
29 Apr 2021 14:22
Glasses are super. Quality glasses, frames at the highest level. I ordered 4 models, everyone was pleased. Before Peter delivery in 3 weeks. Recommend
29 Apr 2021 00:31
20 Apr 2021 22:02
Decent quality, for this price is just super. Before Novosibirsk were 2 weeks, everything was as in the description. Seller recommend.
12 Apr 2021 04:17
Everything is fine! As always.
25 Mar 2021 04:26
Feels a little big to me but nice
25 Mar 2021 03:17
18 Mar 2021 09:23
Good value and well packed and protected. Excellent accessories: hard cover, fabric cover and cloth to clean the glasses.
10 Mar 2021 05:48
Very nice and they look very well built. They are polarized and the transition works well
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.