SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is good. The quality is good. The delivery is quick. The track was tracked. As a gift-an elastic band for hair. The store recommended. Thank you! Order arrived quickly. Tracked. All as in the description. Quality is good. As a gift-hair elastic. I recommend!
In St. Petersburg the order was a month. It's all right, all right, packed well. Swimsuit milking pool order for the second time and very satisfied with it.
The size of XL for height 176 and hips 100, came just!
The store is handsome))) gave a small souvenir!!! Thank you very much, the swimsuit is so quality that it itself would be bathed :)
Wonderful swimsuit.
Fast delivery, I order not the first time. Quality is super.
Good quality, small size, you have to buy 1 size more
Nice swimsuit. The size approached perfectly at 50 RR.
super fast
Smplesmente wonderful!!!! Wears very well and is great quality!!!! Loved!!!! Super fast!!!!!
Shipping standard. Month. The store answers quickly. Track is not tracked correctly. Swimsuit of good quality. I recommend the product and the seller.
Ordered 10.09 received 26.09. I liked everything very much, but i just do not like how it sits on the lower back, protrudes, maybe it was necessary to order for a larger size. And i still did not like what foam liners look like. I did not go to the pool yet, later i will share the sensations
The product is as seen in the images.
For such a price excellent
Came up perfectly. They took xl for 44 rr.
very fast
The shipment has been quick and very happy with the item, good quality and good size.
Very high quality swimsuit. At our 44-46 size and height of 170 cm came well. Recommend to buy
An excellent swimsuit for such money. There is a small air pocket in the lower back, although my height is 158 cm. High will not work. Quality is very pleased.
The parcel to almaty was 27 days. Quality is good. On the parameters of og 100, ot 82, ob 105 the size of 2hl was too big. I'll have to sew a little. Swimsuit quality and beautiful. I recommend.
quick delivery
Super! On the growth of 171, og 98, ot 76, ob 101 size l came up perfectly. I recommend! As a gift-one rubber for hair.
It is cool, the dimensions of 102/81/105 hl sat perfectly. For such money i recommend.
Good, nicely packed fabric, 170 mido, weight 60kg y90 chest, it looks good but an m would feel better, very nice colors, very happy with the purchase
Color as in the picture, in size, there are cups