SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, but S size maybe better for me
I order 3 times from this store, i like everything and the color and quality of swimsuits. Comes quickly
Thank you. Got a little gift.
Quality is good But for size 46-48 in butt
Swimsuit is very beautiful
Very beautiful and beautiful quality thank you for the Darling
Fast delivery to belarus. Excellent quality. Size fell!
Very cool swimsuit, ideally sits, reached 3 weeks to krasnodar, the parcel was tracked on the website of the post of russia. I recommend to buy, the most it is for the pool or for those who want to be more modest on the coast, for example, if a holiday with children.
Everything is fine
I ordered 28,06, i came 11.07. Fast shipping. Swimsuit liked, the quality is good. At 48-50 took xl, a little too big, you have to sew. Thank you to the store.
Very fast and good product i measure 168 cm weight 70 kilos i ordered size xl fit a little loose in the bust but everything else perfect
nice thanks for gift
Fast delivery, from the store gift, size 2xl came up to 50 size
Great swimsuit! I order from this store not for the first time: always fast delivery, there are no quality problems, the size is in size)
I ordered 21:34 may. 28 2019, received 29.06.2019. In tashkent, packed in a puffy bag, during transportation nothing damaged, the track was tracked in china, with the store did not communicate, for order in uzbekistan write to telegram @ grandshoppinguz 21:34 may. 28 2019 йилда буюртма килдим, Тошкентда 29.06.2019 йилда олдим, пакетга уралган, йулда шикастланмаган, track Хитойда кузатилди, сотувчи билан езишмадим, Узбекистон буйича буюртма оламан, телеграмда @ grandshoppinguz ha езин
very very good.thank you