SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light, comfortable and beautiful
Very easy to wear and fit well. thank you .
Am going to order another pair
Class sandals. Right behind rosemir!
Perfectly. Lovely slaps. Very beautiful. Good salesman. Fast delivery. Size matches. The number was tracked. I recommend. Thanks. Success to you and your business. Respectfully Natalia.
this size is better for the leg 35. So if the eu size is 35 then it is better to buy the size 36
Superbes !!
Narrow foot bed, size is correct
It came in 15 days! did not even expect!!! Soft Comfortable!!! Thank you excellent store! !! Recommend.
very good!
Good slaps, the insole is soft and non-slip. It is desirable to take on a full leg, but if that, you can and narrow without problems
I put five for very fast delivery, 8 days to moscow! The quality is also quite good, the length fit the size in size. But completeness i do not even know what leg, two centimeters extra. Although my leg is not narrow. For a gift special thanks!
Cool shoes. As in the picture. And the size approached, 40. Similar in them and add a review.
Very nice pair of shoes
מדוייק yes. Little Big in the strip, the bit runaway sideways
Very beautiful, satisfied, thank you.
perfect
On the length of the foot 25,5 ordered size 10-came up without a stock, although it would be possible to a little more.
Quality is good but wide on a large rise
Very good product of good quality a big thank you for the store <3 <3 <3
Cute toe slipper
Much thanks was a good one.
Excellent flip flops., quality and comfortable. It was the fastest delivery to moscow,-6 days.
Thank you very much. the store is responsible, the order sent quickly and thanks for the present.
Good,packed well,everything perfect,recommend the store.