SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered shorts and a T-shirt in this store. The sizes were selected according to the table, came up perfectly. Quality is good, its money is definitely worth it. The store specified the size before shipping. Taking into account the approaching holidays, delivery is quite fast, just over a month. Shop recommend!
Thank you. A bit too big. Growth 162, weight 47 kg. And so, funny panties, a slightly uneven line at the bottom of the pants.
Top, again.
Shorts are excellent, but at the waist are great. Without a belt to wear will not work. Everything else is just right.
Excelent!
Looks good, fast shipping
perfect
precisly what i ordered
Excellent shop, I will be back again! A++
Very fast shipping. product according the add. I'm satistyed !
Article as described by the store. Keep an eye on the size and measurements of the table. Large size. I took the measurements and went to the board and according to her it had to be a 32 (42 spanish size which is the one i use) and it fits big. To take one less.
Perfect!!! Very beautiful, comfortable, lightweight, just like you intuiva from the photos on the Internet. The fit is perfect. Are happily satisfied
All good, thank you
great, thanks
After the previously ordered 30 size was small, ordered 2 sizes larger. Well, these in size are not bad, although for comfort it was possible even for a larger size. So i'm a girl, i just love cargo shorts. At 84 cm waist and 104 hip 32 is almost good. Height 165, length to the knee. Shorts are excellent, better than my previous ones ordered from another store. Thin nice cotton, good at first glance pockets. Sorry, the summer is over. Do not ceiling to the next, or then you will have to order 2 more sizes. :))))) Maybe who needs not fit the 30th size ??? Minsk. + 37544 7633478
Size is OK, 38
top quality.. super fast delivery. love them thank you
THE PANT IS VERY COMFORTABLE AND LIGHT TO WEAR HOWEVER THE COLOR DOES NOT MATCH FOR NOTHING TO PHOTO REPRESENTED ON ALIEXPRESS SHOP. I HAD CHOSEN A TWO-TONE WHITE AND GRAY INSTEAD OF ME HAS ARRIVED A TROUSERS GRAY + DARK GRAY!!! FORTUNATELY I ASKED FOR A REFUND AND ME HAVE GRANTED VERY QUICKLY. SHOP VERY RELIABLE, I AM SATISFIED WITH EQUALLY
Thank you
Very happy with purchase and very fast delivery thanks
5
Perfect transaction, Good quality
I liked the clothes! I was worried that the size is chinese and will be small, but the store learned the exact sizes: t-shirts and shorts were sent out accurately!!! Thank you so much. The model looks good, stylish!
56 size 1.84 height and 84 kg fit
Cute pants with fine fabric, service is top! They mailed me there itself behind to order the right size To send.