SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All came, the product corresponds to the description in size
Great Product. Fast shipping thank you
Very nice dress. Perfect size 8 for 6 year old girl, puts 130 but better for 115
Excellent tunic, we already have the second, the first brought. Survived the first million washings, girls with a height of 128 and 116 perfectly suits both. Does not shed does not crumple. Great.
Order received. Quality is good. Thank You
Very high quality dress) came quickly in Mo for 9 days,. Product and store recommend! Thank you, I will order in this store more.
Suki3nka is super thin, bawelniana highly recommend
The dress took on the growth of 122, ordered 130 size and did not lose, in my opinion malomerit. not HB, the fabric is pleasant tactile, stretches
All as in the picture.
very good quality
The dress matches the photo. The fabric is soft and thin, in hot weather just. Corresponds to the size grid
cute!
I bought a dress for the garden, the fabric is thin, I wanted thicker, we will wear it. Daughter five years old, height 122 cm, size 8 straight just.
Shipment dotarła in 3 weeks. Dresses very nice worthy command for the price. Recommend
Order 14/11 and arrive 25/11! Top quality
Shorter than expected
Excelent
Nice dress
The dress is good.
A good dress, pleasant to the body. Quickly came, all as in the picture. I took a dress for growth, we have a height of 110, long. I recommend.
Dress class
The size approached perfectly on the height of 112 cm took the size 6 delivery within a month
Very very very good.
Too small for age 7 but great dress
Neat, light, i liked it very much, we wear it with pleasure.