SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good thing yet, comfortable, summer will show the level of quality. The size grid corresponds.
The goods are satisfied with sandals for work
Sent the exact item I have ordered. Giving a satisfactory first impression.
At 43 size took 45.all approached. sandals excellent outsole powerful. liked.
The goods came in 45 days from the moment of order. Track number is tracked completely. The store is a little tricky, the shoes are not leather, with the size line also in the description there is not precision. I read reviews, there are some "goodwill" write that the shoes are small and it is necessary to take on a larger size-it's all nonsense. Ordered his father 42 size (our Russian) foot length 26 cm, ordered 9/43 foot length 26.5 cm (according to the seller's size grid), were more than the length. Measured on his leg, I have 43 R. The length of the foot is 27 cm, sat clearly like cast. So who has 43 R. (27 cm)-take 9, and who has 42 R. (26 cm)-take no more than 8.5. The sandals themselves do not look bad the sole is soft, the lungs themselves, the threads are sewn neatly do not stick out, do not stink, glue is nowhere to be seen. Seller recommend!
Delivery 5 weeks, shoes fully match the description, size 10,5 is exactly 43. Seller recommend. Well, we will wear in the summer
Same as specified in product descriptions and images. The product I want has reached my hand.
fantastic sandal A+++++
Came on time. Normally packed. The size was ordered 10,5, corresponds to 45. The tag says 45. Size corresponds. Well and pleasantly sit on the leg. As the sole will show itself, it will be possible to look only after operation. The product is satisfied, i recommend.
Much time x get the parcel
ok
Foot number one number should be asked more Shoe mould small
Perfect are pretty and very comfortable. I recommend this product and the store
Excellent sandals! genuine leather! we will order more!
Super goods in interest. Recommend
VERY strong and it looks great for the price!
Very good quality and fast delivery!!!
Beautiful product exactly according to my feet
All right thanks, in boxes it would be better
OK
Took the second, happy as an elephant, everything is ok.
Gut
Good, comfortable sandals. I liked it. Approached as relatives, i wear 42, and ordered 44. thank you very much to the store, and i recommend this shoes to everyone.
On a wide leg, you can half-size smaller (((
Excellent product I was completely satisfied when i revived it