SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I'm very much satisfied! Love the product. This time it fits perfectly. Thank you, store. I hope to enjoy it a lot - it looks like good quality, so I hope. Recommend the seller and the product so far!
good!
Great product!!! I'm really very happy with this buying, but it is a little big for me... I wear #39 in Brazil (probably equivalente to 41 in Europe/Italy), but afraid it would not fit, I bought 9,5 when I should have bought 8 or 8,5. Well, I'll try to sell this one and buy another, with my right size. I really loved this sandal! Great store, as well.
nice and comfortable
The product was accurate מאד good quality satisfied. Recommend the shop this...
Order to moscow arrived quickly enough. Well packed. Good quality. The size grid corresponds. Purchase is satisfied
Very gentle
Good product Good store
Thank you, it's okay. Delivery on time. Quality is good.
Great looking sandal, just what I was looking for.
Sandals are good, size in size in centimeters, let's see how they will be worn
Thank you. Sandals exquisite והמידה OK it's pretty fast
Cool dusts! + 4 cm to height!
good
Fully leather summer men's sandals on big feet! The model is generally successful! All velcro fasteners. So you can adjust to any leg! And very comfortable to wear. The inner surface of the sandals is an insole of soft cow leather. Alexander wears sandals on a bare leg, does not rub anything anywhere. All internal seams at sandals are not very high quality. Our order: light brown + 12. On the foot of 28,5 cm (dew 43 size) sat just perfectly. The size grid of the store is correct, focus on it. The fullness of the sandals can be adjusted, for this there are 3 independent velcro fasteners. The ability to regulate the fullness of men's sandals is enough that they are comfortable for both a person with a narrow leg and a wide lift. The model is comfortable, adjustable, the sole is flexible and, while not too thin to feel pebbles on the road. The skin is natural, i'm talking about personal sensations. Also in my feelings, the thing is very high quality.
good
Great quality!
Everything corresponds to the description but. The sole of the sandals draws on the floor, i had to wipe the traces with a washing elastic band and straps without socks rub my legs. But i can get used to it. The sole liked with a soft air balloon and it is felt that the high heel. I just need these shoes with flat feet.
looks good