SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit of good quality, I recommend!
AAA +++++recommend store!!!! I will take it again. Thank you!!!!! I will order again. Nice quality! I order these Swimsuit for girls for the third time. I will take more!!!!!!!!!!!! thanks!
Great swimsuit. Size corresponds. Packed in a special pouch. Super. I recommend. Earrings as a gift
This is the third order, the quality is super, I will continue to order from this store. health and success to you guys, you are better.
Swimsuit came quickly, good, I'll post pictures later
Swimsuit is good. To Minsk delivery of a month and a half. On the growth of 160 a thin girl in the butt, until the summer I hope enough.
Great Item! Thank you for the gift!
Fast shipping. Good quality
Swimsuit sewn neatly. Well packed. The store attached the earrings as a gift. Thank You
It's so nice, I like it very much. My daughter will like it, too!
Nice
Swimsuit of excellent quality. But when delivered, apparently the foam rubber. So little upset. As a gift received carnations. Thanks for this special
Very good quality, 130 fits well for 130cm height. Carefully package. Thanks for the gift.
Very cool swimsuit!
Swimsuit is great. Quality is good, the store put earrings like everyone, which is certainly pleased)
The size grid corresponds. As a gift the store gave earrings. Very nice. Thank you!
Super swimsuit! Recommend shop store
Corresponds to the size table
Very fast shipping
Very good quality. Size corresponds. The color scheme is bright. Fully corresponds to the description. Seller recommend.
Good quality. sent quickly. thank you very much to the store for the gift-earrings.
Bought a child 146, swimsuit took 150. I 'd take a little more. Sat well, does not press, but there is not enough small stock for the future. Compliment earrings thank you!!!
Not the first order in this store. The store is well done!! Swimsuit for a girl with a height of 160 and a weight of 48 kg back to back)), swimming trunks correspond to their size. Delivery as always 2 weeks.
Swimsuit is very high quality, the color is as in the photo, the lines are all smooth and durable, came in 3 weeks. The parcel was tracked all the time. Special thanks to the store for the gift-earrings Carnation. We are very satisfied, and especially my daughter. Thanks again.
Super. Size corresponds. Took the second.