SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very accurate, nice, buy for my three-month-old baby, and take me the surprise I could use. It's a little big but it's very nice.
I ordered 22. January received on February 15. All Super
We have a growth of 104-110. Sat perfectly. Quality is good
Beautiful! Good terminations! The very useful cap since it covers the neck! I would buy other models more!
Excellent!
90cm within kg child perfect fit size
It came super fast to Moscow 20 days) the quality is excellent, the size approached, everything is super! Child year 78 cm 10 kg. Thank you store!
Good good
Expected surprisingly high quality highlight surprised. Within months baby's estimated to ^ ^
Beautiful quality what nose if is fabric with UV solar filter
Exactly as the pictures. Beautiful, recommend!
Years months experience key baby S size generously is right. Next year in this please fit as the harness. Shipping teeth so terrific. A week or so looks to be hung living. Our country for shopping mall gift expensively arm modern day women long cheaper cheap and sewing meticulous test is according to please.
Wonderful!!! Great material and exactly as pictured!
Swimsuit for 3ku
Bought as a gift, the quality is good!
Super
The goods went month +-days 5. packed normally, looks very cool. The colors are bright, there is no lining. Fringe is smooth, stitched, bright. The seams are even, the threads do not stick out anywhere. The only lock is sewn not clear, as if not calculated the length of the lock. Ordered 3, on all three the same. In size a little more.
good.100cm15kg(4y)size6.
Gorgeous. For a child 4 years, weight 17 kg height 110 just right, without stock
Minimum months in about ten kg /// cushion walking stick photo shot for groom also roughly like I'm finish also OK baby slightly dry comfort for size Ms. slightly long but nail wear degree no Prego fall fall this year to the next year is estimated to the one size under the bought are perfect fit iPhone more yes looks to be the 뻤
Super satisfied insanely quality class
Free shipping good price cheap and quality Okey
Late-not all-shipping and order was used just order least ourself and dont think ㅋ than expected early Det ㅋ korea used in much cheaper than high quality even nicer as ㅎㅎ
Screen for groom, four. Shipping Days took four.
Great children's suit! It was possible and 5 t to take.