SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank You
Matches table
The shirt is beautyful, though the threads are sticking too much. The material is very good and is pleasant. Very high quality product. Delivery took exactly 2 months. For 184 cm and 82 kg was 3XL a little bit shorter, but its okey. Thanks.
Super fast and beautiful
Match well. Size well and good fabric quality
Thank you. good product.
I got exactly what I asked for. Excellent...
Shirt cool came very quickly dimensional mesh matches buy will not regret
polecam
Wears very well and good fabric recommend this purchase Have 1,68 cm and 70 kg size XL
The product is excellent. Thank You
Parcel was 45 days
second order, everything good, came in 6 weeks
My son really liked it. Wears with pleasure. Sewn qualitatively. The fabric almost does not crumple. HB with something.
The shirt fit, but it's not slim fit. This is a good thing, though, because I'm not as skinny as I was. I'm definitely ordering more...
Excellent shirt, and fit in size. The material really liked, nice to the body. I already bought two, the first took White to work. The second took Gray on everyday.
The shirt came quickly. 3 weeks to tambov region. Packed well. Quality is good, the size coincided. Thanks to the store.
Shirts are not bad, always in size, quality is good, track is tracked. In the experience of past purchases, the fabric is unpretentious to frequent washing, but ironing is still better with caution
fits to EU size L/Xl, came in 3 weeks
Shirts quality, sewing good! I recommend this product and store! Thank you.
Great shirt
good
nice shirt
Excellent shirt, sat down like a glove). I recommend.
The shirt is very good quality, looks expensive. The lines are even, the threads do not stick out, there is no smell. I recommend the store and the product!