SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celinesswimwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://celinesswimwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and identical description, my baby is 5 months and I bought the size 6 to 18 months, serve perfectly cuz it has as readjust the back, the goods arrived very fast, in 20 days was already home
Good quality protects well.
Super! Panama light, comfortable, size fits. Seller recommend!!!
beautiful
Delivered quickly. Panama is great. All that the baby needs is a visor, a kulisk, ties and the back of the head are closed. Recommend store and product!
Super quality and shipping fast.
Very beautiful. good quality :) very fast delivery :)
Good panama. Shipping 20 days. Thank you to the store.
Delivery 3 weeks to surgut district. Great cap. I recommend!
Total. Protects top before the Sun is beautiful thin and you can head width adjust
2.05 was ordered, 22.05 was taken by mail. Quality is good. No smell. Inside the mesh. Packed in 3 packs. With the store to communicate. The color is white pure, without yellowness.
Well, of course not cotton, but cool
Super
Thin material, there is a lining, stitched qualitatively. We have a head size of 46 cm, pulled a little kuliska and everything is ok. By the summer ready!)))
Moms in the decree especially recommend
Cool jackass, i think not only up to 5 years, but more, almost on my head. Adjustable tightening. Beautiful.
Delivery less than a month to moscow. Quality is good. All as in the description.
Arrived quickly and it was very soft. Planning to order another one for my toddler. Would recommend!
Panama's great. Approached the child for 5 months. There is an elastic band that adjusts the size. Therefore, suitable for the senior age.
I liked the cap, thin synthetics, it will dry quickly. For 1,3, the size is slightly small, but you can wear it. There is no smell, the color matches.
Vynikajúci výrobok! Odporúčam!
Synthetics. But in principle we will wear.
I recommend the store and this product is suitable from year to three years
The cap is cute, synthetics 100%, as it would be hot
Super hat